Frequently Asked Questions

Question 1

Can I pick my own seats?

Accepted Answer

Yes, you can choose seats when booking online, over the phone, or in person at the Box Office.

Question 2

What payment methods do you accept?

Accepted Answer

We accept cash, cheques (with a guaranteed card) and major credit/debit cards.

Question 3

When will I receive my tickets?

Accepted Answer

Tickets are usually posted the day after booking (postage fee: £1). Contact us if they do not arrive within 2–3 days. Alternatively, collect tickets in person or select the option for e-tickets which will arrive within a few minutes after purchase.

Question 4

Can I get a refund on my tickets?

Accepted Answer

Refunds are only issued if a performance is cancelled or rescheduled. Exchanges to another performance of the same production are at the discretion of the Box Office Manager.

Question 5

Do you sell Gift Vouchers?

Accepted Answer

Yes! Treat your loved ones to a theatre gift voucher. Visit the Box Office for details.

Question 6

What is the Development Donation?

Accepted Answer

A £1.50 premium is added to each ticket as a contribution to the development of the Millennium Forum.

Question 7

Do I need a ticket for a baby?

Accepted Answer

For selected children's performances, children under one year old may attend for free, but a valid 'babes in arms' ticket is required.

Question 8

Where is the Millennium Forum?

Accepted Answer

The Millennium Forum is located at 3 Newmarket Street, Derry/Londonderry, BT48 6EB, in the heart of the city between Foyleside Shopping Centre and The Richmond Centre.

Question 9

Where can I park?

Accepted Answer

Several car parks are available within a five-minute walk, including Foylseside Shopping Centre, Whittaker Street, Queen’s Quay, and Bishop Street. Over 2,500 off-street spaces are in the city centre.

Question 10

Is there public transport nearby?

Accepted Answer

Foyle Street Bus Station is less than a two-minute walk from the Forum, and a bus connects to the Railway Station.

Question 11

What are your opening hours?

Accepted Answer

The Box Office is open Monday – Saturday, 9.30am – 5.00pm. It is closed on Sundays and Bank Holidays but will open one hour before evening performances, including Sunday shows.

Question 12

What time do shows start?

Accepted Answer

Start times vary. Please check the time printed on your tickets. Arrive 10–15 minutes early to be seated.

Question 13

What happens if I am late?

Accepted Answer

Latecomers will only be admitted during a suitable break, which may not be until the interval. This policy is strictly enforced.

Question 14

Do you use strobe lighting or smoke effects?

Accepted Answer

Some performances may include strobe or smoke effects. Notices will be posted at auditorium entrances.

Question 15

Where are the seating areas?

Accepted Answer

Stalls: Ground floor, flat seating.

Circle: First balcony, tiered seating.

Upper Circle: Second balcony, tiered seating with steps.

Question 16

Is the view restricted?

Accepted Answer

No restrictions in main areas, but views from the boxes may vary depending on the performance.

Question 17

Do you provide booster seats for children?

Accepted Answer

Booster seats are available for children over one year old. These are limited and offered on a first-come, first-served basis.

Question 18

Do you have a lift?

Accepted Answer

Yes, lifts provide access to all levels.

Question 19

Where are the toilets?

Accepted Answer

Toilets, including accessible facilities, are located on all levels and are signposted.

Question 20

Can I buy food or drinks?

Accepted Answer

Bars: Bars open before shows and during intervals. Drinks can be pre-ordered and taken into the auditorium (except for children’s shows).

Shop: Sweets, soft drinks, ice cream, tea, and coffee are available at the shop near the main entrance. Pop-up shops may also operate during busy performances.

Question 21

Do you have facilities for hearing aid users?

Accepted Answer

The auditorium and Box Office are equipped with an induction loop for hearing aid users.

Question 22

Where can I find accessibility details?

Accepted Answer

Visit our Access Guide for full information. If you have additional questions, contact us at lisah@millenniumforum.co.uk or call 02871 264455.

Question 23

Do you offer a courtesy wheelchair?

Accepted Answer

A courtesy wheelchair is available. Please request it at the Box Office.

Question 24

Is there disabled Parking?

Accepted Answer

Two disabled parking spaces for Blue Badge Holders are available on Linenhall Street, near the Millennium Forum.

Question 25

Can I use my phone in the auditorium?

Accepted Answer

Recording or photography is not allowed in the Main Auditorium due to copyright and child protection policies.

Question 26

What happens if I am late?

Accepted Answer

Shows start on time, and late entry is only permitted during suitable breaks, often not until the interval.

Question 27

Can I use a vape?

Accepted Answer

We have a strict no-smoking policy anywhere in our theatre

Frequently Asked Questions

Tickets & Booking

Getting Here

Your Visit

Accessibility

House Rules

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